1. General Policy
At Cleaning Legends, we are committed to providing reliable lead generation, advertising, and appointment-booking services. Due to the nature of these services, payments for services that have already been provided, initiated, or delivered are generally non-refundable.
2. Advertising and Marketing Services
Advertising services may involve campaign setup, ad creation, creative development, advertising management, and other work performed specifically for a client.
Once work has commenced or advertising materials have been created, fees related to those services are generally non-refundable.
3. Lead Generation and Appointment Services
Fees associated with lead generation and appointment-booking services are non-refundable once the applicable leads or appointments have been generated or the service has been performed.
Lead quality, customer availability, cancellations, no-shows, or a lead’s decision not to purchase a service do not automatically qualify for a refund.
4. Cancellation
Clients may request cancellation of their services by contacting us in writing.
Cancellation requests will apply to future services where applicable. Any services, advertising spend, creative work, or other work already completed or committed to before cancellation may remain payable and may not be eligible for a refund.
5. Advertising Spend
Any advertising budget or third-party advertising costs paid to advertising platforms are separate from our service fees. These amounts are generally non-refundable once the advertising campaign has been launched or the funds have been committed to the relevant advertising platform.
6. Duplicate or Incorrect Payments
If a client is charged twice for the same service or makes a payment in error, the client should contact us as soon as possible. After verification, eligible duplicate or incorrect payments may be refunded.
7. Refund Requests
Any refund request must be submitted in writing and should include the client’s name, payment details, date of payment, and reason for the request.
Each request will be reviewed on a case-by-case basis where an exception may apply.
8. Refund Processing
If a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.
9. Changes to This Policy
Cleaning Legends reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page.
10. Contact Us
For questions regarding this Refund Policy or to submit a refund request, please contact us.
By purchasing or using our services, you acknowledge and agree to the terms of this Refund Policy.